Frequently asked questions

Browse our published catalogue of small appliances and pet appliances. Send a reference model or specification sheet to discuss a suitable option.

We serve importers, distributors, retailers and private-label buyers supplying European markets. Share your sales channel and destination country when you contact us.

Send the product type, key specifications, target quantity, destination market and preferred delivery date. Include reference photos or a product link where available.

Provide the model, quantity, voltage, plug, branding, packaging and destination. Include any required compliance documents and delivery terms so we can quote the correct configuration.

Prices are quoted in US dollars ($). Check the quotation for the agreed configuration, quantity, trade term, validity and any separate sample, tooling, packaging or transport charges.

The payment method and schedule are confirmed in the quotation or pro forma invoice. Match the beneficiary details to the agreed contracting party and verify any bank-detail changes through an established contact.

Request a sample of the selected model. Availability, sample cost, courier charges and dispatch timing are confirmed before payment.

Review the agreed functions, electrical configuration, finish, accessories, labels and packaging. Record approved specifications and any changes in writing before confirming production.

Share your artwork and packaging brief. Custom sample options, setup costs, minimum quantities and preparation time are confirmed for the selected model.

Share your logo, preferred colours and branding position. Available options, minimum quantities and costs depend on the product and order configuration.

Private label usually adds your brand to an existing model. OEM and ODM projects can involve changes to specifications or design. Agree the development scope, costs and design ownership in writing.

Provide the required languages, artwork, barcode details and market-specific labels. Approve the final files and packaging specification before production.

MOQ depends on the model, colour, electrical configuration, branding and packaging. Confirm the minimum quantity for each version included in your order.

The schedule is confirmed after specifications, artwork, any required samples and payment terms are agreed. Allow separate time for inspection, shipping and destination clearance.

Contact us promptly with the requested change. We will review production status and confirm any effect on price, quantity, packaging and delivery before proceeding.

Confirm the destination country and exact model first. Request the relevant EU Declaration of Conformity, supporting test reports, labels and instructions where applicable, and check that they cover the ordered electrical version.

Specify the rated voltage, frequency, power, plug and destination market. Confirm these details on the sample, product label, manual and order specification.

Share your inspection checklist, acceptance criteria and preferred inspection provider before production. Timing, access, sampling and costs should be agreed before shipment.

Confirm the transport method, named delivery location and chosen Incoterms 2020 rule in the quotation or contract. Review who handles freight, insurance, export clearance and destination charges.

Common documents include the commercial invoice, packing list and transport document. Additional origin or product documents depend on the goods, destination and agreed trade terms. Confirm the document set with your customs broker.

Responsibility follows the agreed trade term and contract. Ask your customs broker to confirm the tariff classification, customs value and applicable destination charges before placing the order.

Warranty coverage, duration, exclusions and claim handling are agreed for the selected model and order. Confirm the written terms before purchase and keep the approved specification and order records.

Send the order reference, model, batch details, affected quantity and clear photos or videos. Describe the operating conditions and issue so we can review the appropriate next steps.

Confirm spare-parts availability and support terms before ordering. Any replacement or return arrangement should specify the approved items, quantities, shipping responsibility and agreed costs before dispatch.